What is co-terming proration?
If you have multiple subscriptions in your account, we can help you configure each subscription to have the same renewal date. This is called co-terming. When co-terming your subscriptions, we'll adjust the cost or prorate applicable subscriptions so they share a renewal date.
Here's an example:
Alison purchased a subscription with a renewal date of May 1, 2024. Two weeks later, she purchased another subscription. Rather than renew the second subscription on May 15, 2024, SketchUp will prorate the cost for the new subscription, adjusting the subscription cost with credit for the two week’s difference. Both subscriptions will now share the same renewal date of May 1, 2024.
How is sales tax calculated?
If an item or service is subject to local sales tax, the tax amount is calculated on the total selling price of each individual item. Depending on local tax laws, the total selling price of an item may or may not include line item shipping and handling charges, line item discounts, and line activation charges.
Although delivered electronically, digital products and services may be subject to sales tax. Review your local tax laws for more information.
Tax-exempt purchases
Purchasers seeking a tax-exempt transaction must provide valid exemption certifications during checkout.
Can I get a refund if I cancel my SketchUp subscription?
Refund requests must be made within 14 days of the original transaction. To request a refund, or if you have questions regarding a refund, contact our Support team using our Customer Support contact form. The refund request must come from the same email address or company domain associated with your SketchUp account. Include the email address used for the transaction, the account number, and the date of the transaction.
Can I buy a SketchUp Subscription as a one-time-only purchase?
SketchUp Subscriptions are available for purchase as a pre-paid subscription. If you do not wish to continue your subscription, you may remove your auto-renewal options at any time. For more information, see Billing and Payment for the Admin Console and Billing and Payment for the Account Management Portal (AMP).
I have not received a verification email. What should I do?
The best way to make sure you receive all communications in regard to your Sketchup subscription, Safelist the following email addresses or domains:
- sketchupmail@sketchup.com
- noreply@account.stage.identity.trimblecloud.com
- trimblepaas.com
- mail.trimblepaas.com
- ecom-dev.trimblepaas.com
- trimblecloud.com
- account.stage.identity.trimblecloud.com
- account.stage.utilities.trimblecloud.com
If those email addresses or domains haven't been safelisted, it's possible that your licensing email was redirected to a spam folder. If you're unsure how to safelist an email address in your spam filter settings, you may consider adding sketchupmail@sketchup.com to your address book or contacts list.
If you have a Classic License, use our License Manager to locate your authorization code or click the email icon below your license number in SketchUp.
If you still need help, fill out a support contact form with your account or license details, what steps you have tried, and all of your contact information.
How do I obtain an invoice for my purchase?
You can find invoices through the Admin Console. For more information, see Locating an invoice.
How can I cancel a SketchUp trial?
You can stop using your free trial at any time and there is no need to cancel the trial. Since we don't collect payment information when you sign up for the trial, we won't charge you when it's over. If you would like to uninstall SketchUp after your trial, see Uninstalling SketchUp.
Is there a contract with a SketchUp subscription? Can I cancel anytime?
When you purchase a SketchUp subscription, you'll pay for the full term of your annual or monthly subscription. You have 14 days from the date of purchase to request a full refund.
No refund requests, full or partial, are accepted after 14 days from the date of purchase. You may adjust your auto-renew options in your Admin Console and Account Management Portal any time to make sure you aren't charged again at the end of your subscription period. You will still be able to access the products and features in your bundle for the remainder of your subscription term. To request a refund, contact our customer support team.
Can I use SketchUp for free?
Yes! SketchUp Web is a truly free product for personal projects (non-commercial applications). It works with most desktop and laptop devices using a current web browser.
Are there quantity discounts for SketchUp?
Yes, there are quantity discounts available when purchasing multiple seats of SketchUp at the same time. For more information, visit the Plans and Pricing.
Can I upgrade a subscription purchased from a reseller?
To upgrade a subscription provided by a reseller, contact the reseller for their upgrade terms.
Do you offer subscriptions specifically for non-profit organizations?
Qualifying organizations may be able to obtain a SketchUp Pro subscription at a highly discounted cost. Visit SketchUp for Non-Profits for more information.