Crash Messages in SketchUp
When SketchUp crashes there are a few things to take a look at that may help:
- System settings or compatibility issues
- An error in your SketchUp installation or an extension
- A problem with a model’s file or a plugin
- Outdated graphics drivers or graphics hardware
To help troubleshoot these issues, we’ve listed a few examples and some tips to help you get things up and running again.
| Category | Issue | Potential Solution(s) |
|---|---|---|
| System Requirements & Compatibility | Hardware Requirements Not Met | Check SketchUp's minimum system requirements and make sure your system meets each category, especially RAM and graphics card capabilities. |
| Incompatible Operating System | Supported versions of SketchUp are only approved for use with certain operating systems. Make sure the one you are using is compatible. | |
| Temporary Glitches | Reboot your computer. | |
| Graphics Cards and Software | Outdated or Corrupted Drivers | Review the information in Graphics and Performance and make sure your hardware and software is up to date. |
| Graphics Engine Errors | Try switching to the "Classic" graphics engine in SketchUp's settings. | |
| Conflicts with Other Applications | Close out any other applications that might conflict with SketchUp, such as anti-virus software or other resource-intensive programs. | |
| SketchUp Software Issues | Outdated Software Version | Make sure you have the latest version of SketchUp installed. |
| Corrupted Installation | For Windows users, you can attempt to repair your installation of SketchUp. MacOS users should reinstall SketchUp. | |
| "BugSplat" Errors | Fill out the information in the BugSplat form and include screenshots and logs if possible. | |
| Model and Plugin Issues | Large and Complex Models | Optimize your model. Some great tips appear in Improving Performance. |
| Incompatible or Outdated Plugins/Extensions | Disable or uninstall plugins one by one to identify any problematic ones. | |
| Autosave Conflicts | Check your autosave settings. When set up incorrectly, they can cause conflicts with files stored on a network drive or in cloud storage like Trimble Connect. | |
| Corrupted Model Files | Try opening a backup copy or creating a new model to see if the issue persists. |
If you have made sure your system meets all of these requirements and have addressed each issue above but are still experiencing issues, it may be on our end. If you weren’t able to send a BugSplat report, please document what happened, what you have tried, and what the results were and reach out to the SketchUp support team.
