Handling Error Messages

Error messages aren't fun for anyone. We've brought together a list of errors you may encounter if something goes wrong while using SketchUp and what to do to get things back to normal:

• Authentication Error
• File Currently locked by another user
• Unexpected file format or File not found
• Invalid filename
• .NET Framework is missing
• Unable to copy the license file
• Login errors
• Please enter an integer between 1 and 99
• This file was created in a newer version of SketchUp
• Your hardware configuration does not meet minimum specifications needed to run the application. The application must close. Error code: 6

If you don't see your error message covered here or are still having trouble, reach out to our Support Team.