Classic License users may see an error message during an unsuccessful attempt to access 3D Warehouse or Extension Warehouse while using SketchUp for Desktop. This occurs when SketchUp cannot verify your Trimble ID credentials.

Common Causes

Common causes for an authentication error to appear include:

  • An expired login session (also known as a session timeout)
  • Network issues
  • Browser issues

Possible solutions

To resolve this issue, take a look at the following possible solutions.

Expired login session

  1. Log out of SketchUp.
  2. Log into SketchUp.
  3. Try to open 3D Warehouse or Extension Warehouse again.

Network issues

  1. Check your internet connection.
  2. Connect if you aren’t connected.
  3. Try again.
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