If you are having issues while using SketchUp, but aren’t sure what is causing them, you may want to check your system for compatibility issues. The good news is that you can do this with utilities already available as part of your operating system.

Each supported version of SketchUp provides access to 3D Warehouse. The system requirements for 3D Warehouse are the same as the version of SketchUp you are using. Use these links to see the system requirements for each flavor of SketchUp:

Summary of issue An issue was discovered with SketchUp 2016 where uninstalling the program resets your default Internet browser. This issue only affected computers using Microsoft Windows that had SketchUp 2016 installed and then uninstalled. Description

If you need to fix a missing or corrupt SketchUp network license file on your existing server:

To find your SketchUp Pro license serial number, please do the following based on your operating system. Windows

Please note that you need administrative permissions to authorize SketchUp Pro. If you're authorizing on Windows Vista, be sure that SketchUp is closed first, then launch SketchUp from the Desktop by right-clicking and selecting Run as Administrator. For further authorization instructions please visit our authorization articles.

This is a known issue with some OpenGL graphics drivers. We have built a workaround option into SketchUp: In SketchUp, open the "Window" menu. Click "Preferences." Click "OpenGL." In the "Acceleration" section, select the "Correct reversed picking driver bug" option. Click "OK."

This can happen when your SketchUp window is larger than your monitor's screen. You can display the SketchUp status bar by clicking the "Maximize" button to maximize the SketchUp window (the "Maximize" button has an icon that looks like a computer screen and is just to the left of the "Close" button, the red button with the white "x"). You can also manually resize the window so that it is smaller by dragging down the top bar, and then moving the entire window up.

There are a handful of issues that can come up with Online Features in SketchUp; Can't connect to web tools; 3D Warehouse, Extension Warehouse, Add Location and Licensing.There are a few techniques that may help resolve this issue.Update your default browser to a modern web browserSketchUp no longer supports Internet Explorer as it was retired by Microsoft in 2016. The default browsers that work best with SketchUp are Chrome, Safari, and Firefox, as well as the more recent versions of Microsoft Edge. Updating your browser version might help.

SketchUp is a graphics-heavy program. Knowing your graphics card can help you troubleshoot odd visual behaviors or recommend a good-performing card to other users. The easiest way to find your graphics card is to run the DirectX Diagnostic Tool: