Classic License users may see an error message during an unsuccessful attempt to access 3D Warehouse or Extension Warehouse while using SketchUp for Desktop. This occurs when SketchUp cannot verify your Trimble ID credentials.Common CausesCommon causes for an authentication error to appear include:An expired login session (also known as a session timeout)Network issuesBrowser issuesPossible solutionsTo resolve this issue, take a look at the following possible solutions.

If a crash occurs when you are not connected to the Internet, BugSplat displays a dialog box indicating that a zip file has been created on your local hard drive. This dialog box also indicates the name and location of the zip file (normally AtLastCrashMMDDYY_HHMMSS.zip in your Windows temporary directory). Go to http://www.bugsplatsoftware.com/post/post_form.php and follow the instructions on the Web page to send this file to BugSplat software when you reconnect to the Internet.