Help Center

Please note that a planned maintenance event on Sunday, July 7th, will result in a Trimble Connect outage in the EU Region between 4:30 and 6:30 a.m. UTC. All Trimble Connect services will be unavailable across our web, mobile, and desktop at this time. During the outage, you will not be able to open, publish, create, or change files that live in Trimble Connect. SketchUp for Web users will be unable to save or export files from the app during this outage.

We apologize for any inconvenience this may cause.

Sincerely,
The SketchUp Team

Loading an Offline Crash Report in LayOut (Microsoft Windows)

If a crash occurs when you are not connected to the Internet, BugSplat displays a dialog box indicating that a zip file has been created on your local hard drive. This dialog box also indicates the name and location of the zip file (normally AtLastCrashMMDDYY_HHMMSS.zip in your Windows temporary directory). Go to http://www.bugsplatsoftware.com/post/post_form.php and follow the instructions on the Web page to send this file to BugSplat software when you reconnect to the Internet. Or email the zip file to us directly at support@sketchup.com.

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