SketchUp has a digital signature imprint from Verisign, so if you receive a message that there is an invalid digital signature or no digital signature, the likely cause is that installation file was corrupted during download. In that case, clear your browser's cache, and then try the download again. Note: It can take up to 30 minutes to clear the cache.
If you can't start the installation, the cause is most likely an incomplete download of the Setup file. Compare the size of the file to the official download sizes, which you can find in Downloading SketchUp. If there is a difference, try deleting the first file then downloading again.
Situation: you start SketchUp and get this message: "Your version of SketchUp has expired. Please upgrade now." There are actually two situations in which this can happen:
Uninstall To uninstall SketchUp, please see Uninstalling SketchUp where you can find step-by-step instructions for both Windows and Mac users. Repair Windows users can run SketchUp's Repair option to help with missing or corrupt files, broken shortcuts, or registry errors. Note: A repair option is not available to iOS users. To repair your installation of SketchUp, follow these steps:
Installation issues can stop your SketchUp experience before you even get started. We've brought together some common installation issues to help you get up and running. Some common installation issues include:
Windows devices with an NVIDIA graphics card may encounter the following error message:"Your hardware configuration does not meet minimum specifications needed to run the application. The application must close. Error code: 6"To resolve this issue, please try the following steps:
This error appears when you attempt to open a model created in a newer version of SketchUp with an older version.
Situation This is only an issue on the Windows operating system. In the Styles browser Edit tab, you change one of the edge settings (e.g. Profiles, Depth cue, Endpoints, or Jitter) to have a value between 1 and 99, but you see an error message "Please enter an integer between 1 and 99." Cause This is likely caused by the fact that the Edge Extension value, which is on the “Edge Settings” tab of the Styles browser, has an incorrect value of 0. Solution To resolve this error:
The PC version of SketchUp Pro requires the Microsoft .NET Framework 4.5.2. During install, SketchUp will detect if the correct version of the .NET Framework is missing and will prompt you to download and install the package. Click the "Yes" button to install the package. Due to file size, we suggest downloading the .NET Framework using a broadband connection or faster. If you're using a dial-up connection, please be aware that downloading will take some time.
If you are receiving a message stating “Invalid Filename” every few minutes, it may be an issue with SketchUp’s autosave feature.SketchUp saves your files while you are working on them every five minutes by default. When you receive an Invalid Filename error, SketchUp was unable to auto-save the file to the default location.