This message means your computer can't detect an installed graphics card. When that happens, the computer runs in Software Emulation mode. If you see this message, you should update your graphics driver. For more information about how to update a graphics driver, click here.
If your Logitech mouse is running fine in other programs, but very slowly in SketchUp, there is a setting you can switch to eliminate this problem. The newer Logitech mouse drivers have a special setting for use with games that disables acceleration, but this actually applies to all applications that use OpenGL, which includes SketchUp. To re-enable acceleration: Open the "Properties" dialog box for your Logitech mouse driver. Click the "Motion" tab. Clear the "Disable acceleration in games" check box.
3D applications, such as SketchUp, require abundant system resources. Aside from having a fast CPU and large amounts of RAM, your video card and video card drivers must be 100% OpenGL compliant. What is OpenGL? OpenGL is the industry-standard graphics library used in numerous software applications and games, to draw 3D geometry. Most Microsoft Windows and Apple OS X operating systems come with a software-based OpenGL driver. However, these drivers rely heavily on the CPU to perform the rendering calculations of OpenGL (a task that is not done efficiently by most CPUs).
SketchUp can be a graphics-intensive program. Getting your work done can be difficult if graphics performance is slow or choppy. If you are experiencing performance issues, please review our Hardware and Software Requirements. If your system meets those requirements and you are still experiencing performance issues these articles may help:
Situation: When using SketchUp on Windows Vista or Windows 7, you double-click the "SketchUp" shortcut on the Desktop or from the "Windows" button, and SketchUp freezes or loads a blank window. How to fix it: To resolve this issue we recommend downloading the latest drivers for your video graphics card.
The full error message is "SketchUp can't be started because your system clock has been set back to before the last time you used SketchUp." When you encounter this error message, please contact technical support for additional assistnance.
The Quick Answer Check that your system meets the requirements for SketchUp. Reboot your system to ensure that SketchUp isn't locked by another process. Make sure that there aren't any applications running on your system that might conflict with SketchUp, such as anti-virus, firewall, or internet security software. There are a few known issues that can cause this:
It can be frustrating when you have a problem before you even get started. We've identified a few common startup issues including:
Situation: You have multiple partitions or hard drives set up on your Mac. After booting into a different partition or drive you're missing your extensions and plugins. When installing SketchUp on a Mac with multiple drives or partitions, we always recommend installing on your root volume. However this can cause problems when booting into another partition. To resolve this problem we suggest one of these two options:
Previous versions of SketchUp (6.0.514 and earlier) store custom locations in the "sketchup.tzl" file, which is located in the path below: SketchUp 6.0.514 and earlier "C:\Program Files\Google\Google SketchUp 6\Support\" SketchUp Pro 5 "C:\Program Files\@Last Software\SketchUp 5\Support\" Newer versions of SketchUp (6.4.112 and above) store custom locations in the "locations.dat" file in "C:Program Files\Google\Google Sketchup #\Resources\en-US\"