SketchUp has a digital signature imprint from Verisign, so if you receive a message that there is an invalid digital signature or no digital signature, the likely cause is that installation file was corrupted during download. In that case, clear your browser's cache, and then try the download again. Note: It can take up to 30 minutes to clear the cache.

If you can't start the installation, the cause is most likely an incomplete download of the Setup file. Compare the size of the file to the official download sizes, which you can find here. If there is a difference, try deleting the first file then downloading again.

Situation: you start SketchUp and get this message: "Your version of SketchUp has expired. Please upgrade now." There are actually two situations in which this can happen:

Uninstall To uninstall SketchUp, please see Uninstalling SketchUp where you can find step-by-step instructions for both Windows and Mac users. Repair Windows users can run SketchUp's Repair option to help with missing or corrupt files, broken shortcuts, or registry errors. Note: A repair option is not available to iOS users. To repair your installation of SketchUp, follow these steps:

Installation issues can stop your SketchUp experience before you even get started. We've brought together some common installation issues to help you get up and running. Some common installation issues include:

Error Message: "Your hardware configuration does not meet minimum specifications needed to run the application. The application must close. Error code: 6" To resolve this issue, please try the following steps: Right-click on the Desktop and click Nvidia Control Panel. Click Manage 3D settings. Click Program Settings. Select SketchUp from the drop-down list. There are five settings that you need to configure:

You may be seeing this error message if you created a model with SketchUp 2016 and you'd like to open the model with SketchUp 2015 or older. Note that every major version of SketchUp (eg, 6, 7, 8, 2013, 2014, 2015) has a unique version of the *.skp file format. As such, the model needs to be saved in the correct version of SketchUp that will open the file. But don't worry, you can always "down save" a model so you can open the file in an older version. To do so, please follow these steps:

Situation This is only an issue on the Windows operating system. In the Styles browser Edit tab, you change one of the edge settings (e.g. Profiles, Depth cue, Endpoints, or Jitter) to have a value between 1 and 99, but you see an error message "Please enter an integer between 1 and 99." Cause This is likely caused by the fact that the Edge Extension value, which is on the “Edge Settings” tab of the Styles browser, has an incorrect value of 0. Solution To resolve this error: 

SketchUp needs to connect to the internet in order to use a number of tools including: Get Models, Share Model, Share Component, Add Location, Add Building, and Photo Textures. In addition, Sharing Models and Components both require a 3D Warehouse account, but this account is optional if you’re using Add Building. SketchUp uses the operating system’s built-in web browser to connect.

This message indicates that SketchUp Pro can't generate a license file in the shared folder that you created. To troubleshoot this issue, please try the following steps to test the the permissions of the shared folder: