In the case of an incomplete download, the problem isn't with the model itself; rather, the failed download results in an incomplete file that SketchUp can't recognize or open.

You may see this error when interacting with 3D Warehouse or Extension Warehouse from inside SketchUp. To resolve this issue, please follow these steps:

Error messages aren't fun for anyone. We've brought together a list of errors you may encounter if something goes wrong while using SketchUp and what to do to get things back to normal:

To work around this issue, press Ctrl+F7. If you're using a Mac laptop, press Ctrl+Fn+F7.Pressing Ctrl+F7 will disable Full Keyboard Access. If the shortcut doesn't work, go to System Preferences > Keyboard > Keyboard Shortcuts. Select Text boxes and lists only under Full Keyboard Access.

When you run into an issue while using SketchUp we want to make sure you have enough information to get things back up and running. Here are a few common issues, and how to fix them:

Situation You're exporting a SketchUp file to one of these formats: FBX, OBJ, 3DS, VRM, or XSI. On the Windows platform your export fails with a blank dialog box. On a Mac you get an error message like "SketchUp SDK error: An error has occurred resulting in an invalid output file..." Cause Most likely this problem is caused by materials based on images that have no extension. For example, your material may be based on an image named "brick" rather than "brick.jpg" or "brick.png"

XSI files are used with Autodesk Softimage, an application filmmakers, video game designers, and advertising firms use to create 3D content. Although the use of Softimage has declined and Autodesk plans to deprecate Softimage in 2016, you may need an XSI file if you still use Softimage in your workflows.To export an XSI file from SketchUp Pro, follow these steps for your current operating system:

If you’re a SketchUp Pro user, you can export your SketchUp models to a VRML file, which has the .wrl file extension.VRML 2.0 (Virtual Reality Modeling Language) is a 3D scene/object description format often used to exchange data between 3D applications and to publish 3D information online. VRML files can store the following SketchUp entities and features:Camera viewsEdgesFacesGroupsLightsMaterials and texturesTransparencyTo export a VRML file from SketchUp Pro, follow these steps:

If you’re a SketchUp Pro user, you can export files in the OBJ format.Wavefront Technologies developed the OBJ file format for its Advanced Visualizer software, and over time, other 3D software developers have adopted the open OBJ format. OBJ files are text-based and support free-form and polygonal geometry. When you export an OBJ file from SketchUp, an additional .mtl file describes materials defined in the .obj file.

Google Earth is a great tool for viewing a model in the context of its intended surroundings, such as the buildings on a city block. Although SketchUp has built-in tools for viewing your model in Google Earth, you might need to export a KMZ file if: