It is not possible to cancel individual seats within your subscription plan. If you wish to reduce the number of seats your plan includes, turn off auto-renew and place a new order with the new seat total at the end of your current term.

If you purchased through a reseller or sales representative, contact them directly to cancel a subscription.


To cancel a SketchUp subscription, access the Trimble Admin Console or Account Management Portal (AMP) and disable auto-renewal. Disabling auto-renew cancels your subscription but does not refund or return the cost of that subscription plan. See Refunds and Cancellations for more information.

Once canceled, your subscription plan will be canceled at the end of the term you paid for. You will not be billed for that plan again until you purchase a new subscription.

To delete an account, see How to Delete an Account.

Identify the platform used to manage your account and follow the steps below to complete the cancellation process.

Canceling a SketchUp Subscription in the Trimble Admin Console

  1. Sign in to Trimble Admin Console with your Trimble ID. Use the same Trimble ID you use to sign into SketchUp.
  2. In the left hand menu, select Products & Licenses.
  3. If you have multiple subscriptions, select the subscription you wish to cancel.
  4. Click Manage Subscription.
  5. Click Cancel Subscription.
  6. In the text field that appears, enter a reason for your cancellation.
  7. Click Cancel Subscription. Auto-renew is now disabled for that subscription.

Canceling a SketchUp Subscription in the Account Management Portal (AMP)

  1. Sign in to Account Management Portal (AMP) with your Trimble ID.
  2. In the left hand menu, open Plan Settings.
  3. If you have more than one subscription, select the subscription you wish to cancel.

  4. In the upper right corner, click Edit Plan Settings.

  5. Select Manage Auto-Renewal.

  6. Toggle auto-renewal off. The toggle color will change from dark blue to light grey to indicate that it is disabled.

  7. Click Done.

Canceling an Apple Subscription

When you purchase a subscription through the App Store your purchase is from Apple, not Trimble. Your purchase is subject to the terms and conditions set by Apple. If you purchased a SketchUp subscription through the Apple App Store, you must cancel your subscription using the instructions provided by Apple support in their article “If you want to cancel a subscription from Apple”.

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