Help Center

Please note that a planned maintenance event on Sunday, July 7th, will result in a Trimble Connect outage in the EU Region between 4:30 and 6:30 a.m. UTC. All Trimble Connect services will be unavailable across our web, mobile, and desktop at this time. During the outage, you will not be able to open, publish, create, or change files that live in Trimble Connect. SketchUp for Web users will be unable to save or export files from the app during this outage.

We apologize for any inconvenience this may cause.

Sincerely,
The SketchUp Team

Unable to validate license (PC)

For further details on the message "SketchUp is unable to validate my license file (PC)", please click on the appropriate version of the error message below:

Another instance of SketchUp using the same license is running on this network (###.##.###.###).

Exceeded number of allowed users for network license / EZTRIAL1_EXCEEDED_USERS.

SketchUp can't be started because your system clock has been set back to before the last time you used SketchUp.

Please note that if you have a SketchUp Pro network license, all machines must be running the current version of SketchUp Pro.

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