The SketchUp free trial is a great way to try out SketchUp and all the features included in a SketchUp Pro subscription before you decide to purchase one. Once your trial is over, you have the option to purchase a subscription.

If you have already purchased a subscription at the end of your trial and are still seeing this message, there are a few things you can do to get up and running based on which subscription you purchased.

SketchUp Go

SketchUp Go subscriptions offer access to SketchUp for iPad and additional features in SketchUp for Web. A SketchUp Go subscription does not include access to SketchUp for Desktop. If you would still like to use SketchUp for Desktop, you can upgrade your subscription to SketchUp Pro.

If you purchased a SketchUp Go subscription and see a trial error when using SketchUp for iPad or the paid features of SketchUp for Web, try these troubleshooting steps to get things up and running:

  • Log out and log back in. Make sure you are logged in with the same email address you used when purchasing your subscription.
  • If you purchased your subscription through the Apple App Store and used the Hide My Email or Turn Off Email Forwarding features, login using your Apple credentials. If you disable those features later you may have trouble signing into SketchUp using your Trimble ID. For more information, take a look at Use Sign in with Apple on Mac in Apple's macOS User Guide.
  • If you purchased a SketchUp Go subscription but wanted a SketchUp Pro or Studio subscription instead, you can upgrade your subscription in the Admin Console. For more information, see Plan Management.

SketchUp Pro and SketchUp Studio Trial Issues

If you purchased a SketchUp Pro or SketchUp Studio subscription and are seeing a Trial message, try these troubleshooting steps:

  • Log out and log back in. Make sure you are logged in with the same email address you used when purchasing your subscription.
  • Make sure you are assigned a license in the Admin Console. If you don’t have access to licensing options in the Admin Console, contact your Account Owner. For more information, see License Management.
  • Double check the email address used to purchase the account. If the email address contained an error, we will need to make that change on our end. The Account Owner will need to contact us using the form in our Customer Support Center.
  • If you aren't able to sign in at all, take a look at Troubleshooting Trimble Identity for some additional support.

Still Having Trouble?

Contact us using the form in our Customer Support Center and include what steps you have taken and screenshots of any errors you experience.

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