Can I use Chaos Group’s forums with my Trimble ID?
Chaos forums require a Chaos account. It’s free to sign up and once you have an account you can post on their forums.
I’m having trouble with V-Ray for SketchUp. How do I get support?
If you are having an issue with your SketchUp subscription or authorizing your Studio license, contact SketchUp Support.
If you have problems installing or using V-Ray, try one of the following resources:
I purchased V-Ray for SketchUp directly from Chaos. Would I get more features if I purchased it through a SketchUp Studio subscription?
There are no feature differences when you purchase V-Ray for SketchUp from Chaos. However, you will not be able to link your Trimble ID to your Chaos account. You will need to login using the appropriate credentials when using each product.
If I change my SketchUp subscription to a Pro or Go subscription will I be able to keep using V-Ray?
When your SketchUp Studio subscription ends and the new subscription plan begins you will lose access to V-Ray for SketchUp.
Can I use V-Ray for SketchUp with older versions of SketchUp?
V-Ray for SketchUp only works with supported versions of SketchUp. If you are not sure if you are using a supported version, see our End of Support Policy for more information.
How do I use the Chaos Cloud and Cloud Credits?
Every SketchUp Studio subscription includes 20 Chaos Cloud credits. Chaos Credits are activated the first time you log into the Chaos and expire in 90 days if not used. For more information about Cloud Rendering, Cloud Credits, and saving your renders to the cloud, see the Chaos Cloud site.
Can I use V-Ray for SketchUp with a Macbook’s default graphics card?
V-Ray 7 GPU and later fully leverage both the GPU and CPU cores of Apple ARM processors, including the M2, M3 and M4, potentially doubling rendering performance. To take advantage of this, select the GPU render engine and enable all available devices in the device selection menu.
How can I tell if my system can use the latest version of V-Ray for SketchUp?
The V-Ray Benchmark Tool is a great way to measure how well a system’s hardware operates with V-Ray and if your hardware is supported.
Can I install V-Ray for SketchUp on multiple devices?
You can install and authorize V-Ray for SketchUp on up to two devices.
Can I run V-Ray for SketchUp on a mobile device?
V-Ray for SketchUp is not supported for use on mobile devices.
Where can I find the End User License Agreement (EULA) for V-Ray for SketchUp?
End User License Agreement (EULA)