Can I use Chaos Group’s forums with my Trimble ID?
Chaos forums require a Chaos account. It’s free to sign up and once you have an account you can post on their forums.
I’m having trouble with V-Ray for SketchUp. How do I get support?
If you are having an issue with your SketchUp subscription or authorizing your Studio license, contact SketchUp Support.
If you have problems installing or using V-Ray, try one of the following resources:
I purchased V-Ray for SketchUp directly from Chaos. Would I get more features if I purchased it through a SketchUp Studio subscription?
There are no feature differences when you purchase V-Ray for SketchUp from Chaos. However, you will not be able to link your Trimble ID to your Chaos account. You will need to login using the appropriate credentials when using each product.
If I change my SketchUp subscription to a Pro or Go subscription will I be able to keep using V-Ray?
When your SketchUp Studio subscription ends and the new subscription plan begins you will lose access to V-Ray for SketchUp.
Can I use V-Ray for SketchUp with older versions of SketchUp?
V-Ray for SketchUp only works with supported versions of SketchUp. If you are not sure if you are using a supported version, see our End of Support Policy for more information.
How do I use the Chaos Cloud and Cloud Credits?
Chaos Cloud is not included in a SketchUp Studio subscription. For questions about Cloud Rendering, Cloud Credits, and saving your renders to the cloud, see Chaos Cloud.
Does V-Ray for SketchUp support OpenCL or MacOS?
While not recommended, you can use V-Ray for SketchUp with decreased performance.
Can I use V-Ray for SketchUp with a Macbook’s default graphics card?
V-Ray for SketchUp works best on a Windows system intended for 3D rendering. While possible, you will have decreased performance.
How can I tell if my system can use the latest version of V-Ray for SketchUp?
The V-Ray Benchmark Tool is a great way to measure how well a system’s hardware operates with V-Ray and if your hardware is supported.
Can I install V-Ray for SketchUp on multiple devices?
You can install and authorize V-Ray for SketchUp on up to two devices.
Can I run V-Ray for SketchUp on a mobile device?
V-Ray for SketchUp is not supported for use on mobile devices.
Where can I find the End User License Agreement (EULA) for V-Ray for SketchUp?
End User License Agreement (EULA)