If you're using the Vector rendering feature in LayOut, you may see the background color of your SketchUp model in cases where it shouldn't be visible. This can happen if there's a hole in your geometry that shows the background color or if the SketchUp window in LayOut clips any geometry. To resolve this problem, you may consider the following steps: Try using a Model Style that doesn't include a background color. If possible, change your viewport size to include all model geometry. Use Hybrid rendering rather than Vector rendering.

The Quick Answer Download and install the most current video card drivers from the manufacturer's website. Disable 'Fast Feedback' on your system. Make sure that your video card supports OpenGL 1.5+. There are two likely causes of display issues like this:

This can happen when your SketchUp window is larger than your monitor's screen. You can display the SketchUp status bar by clicking the "Maximize" button to maximize the SketchUp window (the "Maximize" button has an icon that looks like a computer screen and is just to the left of the "Close" button, the red button with the white "x"). You can also manually resize the window so that it is smaller by dragging down the top bar, and then moving the entire window up.

SketchUp supports real-time 3D drawing, you must make sure your display settings are optimized for 3D. If you see a white or black outline around your cursor in SketchUp, you can usually fix this by increasing the color quality for your display. Note: For some older graphics cards, this might not work. In that case, you should try updating your graphics driver.

SketchUp is a graphics-heavy application. We suggest always keeping your graphics drivers up-to-date. Updating drivers can often correct odd visual behaviors such as freezing, artifacts, model slicing, and slow performance. Windows If you have a notebook or laptop computer:

Graphics card The graphics components are the part of your computer that control and enhance how graphics (pictures, videos, programs, animation, 3D) are displayed on your computer screen. Often, the graphics components are on a separate card that plugs into a slot on the motherboard, which is the main part of the computer. That's why the graphics components are commonly called the graphics card. Sometimes the graphics card components are build directly into the motherboard. Other common names for graphics components

This message means your computer can't detect an installed graphics card. When that happens, the computer runs in Software Emulation mode. If you see this message, you should update your graphics driver. For more information about how to update a graphics driver, click here.

3D applications, such as SketchUp, require abundant system resources. Aside from having a fast CPU and large amounts of RAM, your video card and video card drivers must be 100% OpenGL compliant. What is OpenGL? OpenGL is the industry-standard graphics library used in numerous software applications and games, to draw 3D geometry. Most Microsoft Windows and Apple OS X operating systems come with a software-based OpenGL driver. However, these drivers rely heavily on the CPU to perform the rendering calculations of OpenGL (a task that is not done efficiently by most CPUs).

Common QuestionsWhat is co-terming proration?If you have multiple subscriptions in your account, we can help you configure each subscription to have the same renewal date. This is called co-terming. When co-terming your subscriptions, we'll adjust the cost, or prorate, applicable subscriptions so they share a renewal date.Here's an example:

Situation: you start SketchUp and get this message: "Your version of SketchUp has expired. Please upgrade now." There are actually two situations in which this can happen: