RefundsRefund requests must be made within 14 days of the original transaction or annual renewal date. Monthly subscription renewals are not eligible for a refund.To request a refund, or if you have questions regarding a refund, contact our Support team using our Customer Support contact form. The refund request must come from the same email address or company domain associated with your SketchUp account. Please include the email address used for the transaction, the account number, and the date of the transaction.

Each SketchUp subscription includes different levels of access and features. Take a look at the following sections for the information you need to learn about SketchUp subscriptions and how we support them: