Solution 1 - Alternate authorization method Typically, this error can be resolved by entering the license an alternate way.

To correct this issue, we suggest uninstalling and reinstalling SketchUp.

SketchUp licenses are version-specific (eg. 2013, 8, 7, 6, etc....). Follow the steps below to upgrade your current SketchUp Pro license to the most recent version of SketchUp Pro, which is 2013:

The Maintenance and Support program only applies to SketchUp Pro customers with a Classic License and is not necessary for users with a SketchUp subscription plan. SketchUp discontinued the Maintenance and Support Program November 4, 2020. For more information on what versions of SketchUp we support, and how to obtain a supported version, please see our End of Support article.

Downloading and InstallingWhether you are new to SketchUp or just coming back after a break, we want to help you get things up and running.To get started, follow these steps:

To use SketchUp you need a Classic License or a SketchUp subscription like Go, Pro, or Studio. Here are some common errors related to licenses and subscriptions, and how you can fix them:

Note: If you've purchased a SketchUp Subscription, there is no license information to administer. When you sign into SketchUp it will automatically sync with our servers and authorize SketchUp for use. The information below will only apply to older versions of SketchUp, or SketchUp 2019 using a Classic License.