Situation: When using SketchUp on Windows Vista or Windows 7, you double-click the "SketchUp" shortcut on the Desktop or from the "Windows" button, and SketchUp freezes or loads a blank window. How to fix it: To resolve this issue we recommend downloading the latest drivers for your video graphics card.

The full error message is "SketchUp can't be started because your system clock has been set back to before the last time you used SketchUp." When you encounter this error message, please contact technical support for additional assistnance.

The Quick Answer Check that your system meets the requirements for SketchUp. Reboot your system to ensure that SketchUp isn't locked by another process. Make sure that there aren't any applications running on your system that might conflict with SketchUp, such as anti-virus, firewall, or internet security software. There are a few known issues that can cause this:

Previous versions of SketchUp (6.0.514 and earlier) store custom locations in the "sketchup.tzl" file, which is located in the path below: SketchUp 6.0.514 and earlier "C:\Program Files\Google\Google SketchUp 6\Support\" SketchUp Pro 5 "C:\Program Files\@Last Software\SketchUp 5\Support\" Newer versions of SketchUp (6.4.112 and above) store custom locations in the "locations.dat" file in "C:Program Files\Google\Google Sketchup #\Resources\en-US\"

SketchUp has a digital signature imprint from Verisign, so if you receive a message that there is an invalid digital signature or no digital signature, the likely cause is that installation file was corrupted during download. In that case, clear your browser's cache, and then try the download again. Note: It can take up to 30 minutes to clear the cache.

If you can't start the installation, the cause is most likely an incomplete download of the Setup file. Compare the size of the file to the official download sizes, which you can find here. If there is a difference, try deleting the first file then downloading again.

Error Message: "Your hardware configuration does not meet minimum specifications needed to run the application. The application must close. Error code: 6" To resolve this issue, please try the following steps: Right-click on the Desktop and click Nvidia Control Panel. Click Manage 3D settings. Click Program Settings. Select SketchUp from the drop-down list. There are five settings that you need to configure:

SketchUp needs to connect to the internet in order to use a number of tools including: Get Models, Share Model, Share Component, Add Location, Add Building, and Photo Textures. In addition, Sharing Models and Components both require a 3D Warehouse account, but this account is optional if you’re using Add Building. SketchUp uses the operating system’s built-in web browser to connect.

This message indicates that SketchUp Pro can't generate a license file in the shared folder that you created. To troubleshoot this issue, please try the following steps to test the the permissions of the shared folder:

Situation: every few minutes, an "invalid filename" message is displayed. SketchUp automatically saves your files while you are working on them, by default, every five minutes. This message is displayed when SketchUp is unable to write the auto-save file to the default location.