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Dear Customers,

In observance of Labor Day in the United States, our support team will be taking a short

break on September 1st. During this time, our human support teams will not be available, but our

chatbot will continue to provide 24/7 assistance.

We appreciate your understanding and continued support. Normal support operations will

resume on September 2nd.

Sincerely,

The Trimble team at SketchUp

Troubleshooting

Troubleshooting
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  • Troubleshooting
    • Fixing an Issue in SketchUp
      • Fixing Startup Problems
      • Performing a Clean Install
      • SketchUp 错误和警告
      • Why does SketchUp for Windows crash when I open it?
      • Connecting to Online Features
      • Crash Messages in SketchUp
      • Reporting Errors with BugSplat
      • MacOS - Spacebar Opens Model Info
      • Handling Issues with Creating 3D Models
        • White or black box around cursor
        • I lost my SketchUp status bar (PC)
        • When I select a face, the reverse face is selected (PC)
        • Clipping and missing faces
        • Blurred or distorted images
        • Model's background color shown in Vector mode
        • Account has no nickname - Error message
        • I'm unable to set the north angle for my model
      • Why is Push Pull not working?
      • 检查您的系统
    • Fixing an Issue in LayOut
    • Graphics and Performance
    • Installation Problems
    • 解决许可证和订阅问题
    • Handling Error Messages

When creating a model you may run into some unique issues. Here we'll take a look at some known issues not related to a specific tool or technique. Some common issues include:

  • White or black box around cursor
  • I lost my SketchUp status bar (PC)
  • When I select a face, the reverse face is selected (PC)
  • Clipping and missing faces
  • Blurred or distorted images
  • Model's background color shown in Vector mode
  • Account has no nickname - Error message
  • I'm unable to set the north angle for my model
  • SketchUp
Was this article helpful?
  • ‹ MacOS - Spacebar Opens Model Info
  • White or black box around cursor ›
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Positioning-centric information is changing the way people, businesses and governments work throughout the world. By applying Trimble's advanced positioning solutions, productivity increases and safety improvements are being realized.

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